Return and Exchange

At Ezy2By, your satisfaction is our priority. If you're not completely happy with your purchase, we offer simple return and exchange options, subject to the following terms.

Eligibility for Return or Exchange

  • Requests must be made within 7 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Products damaged due to misuse or improper handling are not eligible.
  • For hygiene reasons, personal care products (e.g., nose strips, sweat pads, acne patches, under-eye patches) are non-returnable.

Non-Returnable and Non-Exchangeable Items

  • Opened or used personal care items
  • Items showing signs of wear or damage
  • Free gifts and items under promotional offers like Buy 1 Get 1

How to Request a Return or Exchange

  1. Contact us at support@ezy2by.com or via WhatsApp.
  2. Provide your Order ID, images of the product (if damaged or incorrect), and the reason for the return or exchange.
  3. Our team will respond within 24–48 hours with the next steps.

Refunds

  • Refunds are initiated after the returned product is received and inspected.
  • The amount will be refunded to the original payment method within 5–7 business days.
  • Cash on Delivery orders will be refunded via UPI or bank transfer.

Shipping Costs

  • Customers are responsible for return shipping charges unless the product received is damaged or incorrect.
  • First exchange shipping is provided free of cost.

Need Help?

If you have any questions or need assistance, feel free to reach out to us: